Garrett Eaglin
I Design, Build and Ship Products.
AI and data platform leader. I design, build, and ship AI-powered products end to end — from permission-aware enterprise knowledge platforms and governed data systems to developer tools running in production.
A builder who ships, end to end
I'm an AI and data platform leader who designs, builds, and ships products. At Runbeck Election Services I established the enterprise AI function and built RES Connect — a permission-aware knowledge and AI platform that grounds answers in company-owned information. Alongside that, I ship developer tools and AI products of my own: buildwithnexus, LayoutKit, RezFix, and The Prompt Fixer.
What ties it together is hands-on delivery paired with product and architecture ownership — from strategy, target-state architecture, and governance down to the code that ships. I lean on agentic engineering to move fast: designing AI-assisted workflows that help me build, test, and deliver production systems, then grounding them in real governance so the results hold up at enterprise scale.
Where I've done the work
AI Solutions Architect / Enterprise AI & Data Platform Lead
Runbeck Election ServicesApr 2026 – Present
- Building the enterprise AI function — shaping strategy, architecture, and an operating model for how AI is adopted, governed, and delivered as a trusted capability
- Designed and built RES Connect, a permission-aware knowledge and AI platform that grounds answers in company-owned information using retrieval-augmented generation with citations
- Set the architecture, engineering standards, and guardrails for the AI systems and agents I build — hypermedia-driven (HATEOAS) REST APIs and modern .NET and Python services on Azure
- Established AI governance and usage practices covering data handling, human accountability, and safe operationalization
Product Manager, Service Enablement Platform
AssetMark, Inc.Jan 2025 – Apr 2026
- Own the product vision, strategy, and multi-quarter roadmap for Salesforce service and contact center capabilities supporting advisor interactions at scale
- Build KPI trees linking outcomes to retention, expansion, cost-to-serve, and service metrics (AHT, FCR, CSAT, NPS)
- Lead journey mapping and service design to remove friction across call, case, and chat channels
- Run scoped GenAI pilots for suggested answers, summaries, chat triage, and intent extraction with human oversight and guardrails
Analyst, Advisor Services
AssetMark, Inc.Nov 2021 – Jan 2025
- Ensured alignment with scale and productivity KPIs through advanced data analytics, enabling service excellence and achieving cost avoidance of over $1M
- Served as Product Owner for service scale initiatives, conducting user research and feasibility assessments to optimize workflows
- Chaired governance committees for contact center technology, driving strategic decisions aligned with Productivity, Security, and CX goals
- Built interactive Power BI dashboards enabling data-driven decisions through visualized KPIs and performance metrics
Advisor Services Team Lead
AssetMark, Inc.Apr 2020 – Nov 2021
- Led, managed, and coached a team of 15 high-performance members on the company's core service team
- Awarded Innovator of the Quarter (4Q2020 & 2Q2021) for creating a contact center SLA calculator and optimizing capacity through peer review processes
- Spearheaded projects to drive process excellence and provided outstanding service to Financial Advisors in high-risk escalations
Education & Certifications
2013 – 2017
Minor: Great Books of the Western Tradition
Cum Laude
A theology degree taught me to think in systems — how ideas connect, how frameworks hold together, and how to ask the right questions before building anything. That foundation in structured reasoning is what drives my approach to product architecture and agentic engineering today.
Products, tools, and platforms
RES Connect
Permission-Aware Enterprise AI & Knowledge Platform
A permission-aware knowledge and AI platform that grounds answers in company-owned information — semantic + keyword retrieval and retrieval-augmented generation with citations, wrapped in enterprise SSO and access controls. Architected and built the full stack on Azure.
buildwithnexus
Fast, Local-First CLI Coding Agent
A Rust CLI that plans work, edits files, and runs commands — behind permission gates, checkpoints that rewind any write, and hooks — using whatever model you already have, including local Ollama. Ships as one static ~3 MB binary with no runtime and streams renders ~215× faster than the naive path. Install with `npm install -g buildwithnexus` or `cargo install bwn`.
LayoutKit
A Pure-CSS Layout Vocabulary
A tiny, framework-free layout vocabulary: one CSS file, zero dependencies, and readable lk-* classes for stacks, rows, grids, centers, and scroll areas. Published on npm as layoutkit-css — install with `npm install layoutkit-css`.
RezFix
AI-Powered Resume Optimization
Resume optimization platform that analyzes, scores, and rewrites resumes for specific job descriptions. Designed the end-to-end product from user research through delivery, helping job seekers land more interviews.
The Prompt Fixer
Prompt Engineering Toolkit
Structured workflows for writing better AI prompts. Designed the product experience that makes LLMs accessible to non-technical users through guided prompt patterns and iterative refinement.
Let's build something
Have a project in mind? Let's talk.